Online Shopping Frequently Asked Questions
Where are you based?
We are based at Glenmore Park, NSW, Australia
Where do the products come from?
Unless otherwise stated our products are sourced from Kenya.
What currency are the prices in?
Australian Dollars
What are your payment options?
We offer three payment options:
- Secure online payment with Visa via Stripe
- Direct Bank Deposit
Currently we are only able to service Visa card purchases online.
What are the delivery options?
We offer two delivery options:
- Free delivery/pick-up in local area. Please note if you are entitled to free delivery/pick-up the cost of postage will be removed from your order AFTER you have entered your address.
Suburbs covered by local area included: Blaxland, Blaxland East, Cambridge Gardens, Cambridge Park, Cranebrook, Emu Heights, Emu Plains, Glenmore Park, Jamisontown, Kingswood, Lapstone, Leonay, Mount Riverview, Orchard Hills, Penrith, Penrith South, Regentville, South Penrith, Werrington, Werrington County, Werrington Downs
2. Deliveries elsewhere in Australia are at a flat rate of $9.95 via Australia Post for up to a 3kg weight. Orders over 3kg will be by negotiation.
Do you deliver overseas?
No. Currently we only ship within Australia
When will my goods be dispatched?
Good will be dispatched when payment has been received and funds have been cleared. You will be notified by email when products are sent or to arrange delivery.
What is your returns policy?
Product refund and returns policy:
We will provide a refund or exchange for any product delivered to you if damaged or faulty. Claims must be made within fourteen (14) days for replacement or refund. We will not exchange or refund for change of mind. If you are uncertain about a particular product please visit us at our next market location to see the product firsthand before purchase. The customer shall notify Australian Friends of Tandaza Inc. of their intention to return any product prior to its return. Please email us at contact us here quoting your invoice number and reasons for returning the goods. You will then be notified of arrangements for its return. Cost of returns will be at the expense of the customer.
Do you have a shop front where I can view products before purchase?
We do not have a shop front but should you wish to view a product before purchase please check our website for details of where we will next have a market stall
If an item is out of stock can I back order?
Sorry but it is not possible to guarantee stock that arrives from our supplier in Kenya. We cannot therefore commit to back orders of a particular product.
How accurate are the product descriptions and images?
Product descriptions and images are as accurate as possible. There may however be small variations on some products that are handmade as they are individually crafted. Colours depicted in images may be slightly variable according to the settings on the computer on which they are viewed.